Sizes

All sizes indicated in the product pages are approximate sizes.

Colors

The color detail images that you view for each fastener may not be the exact color of the actual fastener of the delivered fasteners. The colors that you view may be greatly affected by your monitor and settings. Therefore, we can not guarantee that the color you see is completely accurate of the actual fastener color.

Shipping

All orders will be shipped via UPS, USPS or FedEx Ground or LTL Freight when appropriate. FOB (also known as f.o.b.) Shipping applies to all orders.  Shipping cost is determined by items' size, weight, and destination address. For expedited delivery, please contact our customer service department before placing your order. Free Shipping promotions exclude Alaska, Hawaii, and U.S. Territories.  Shipping charges may change due to specific customer delivery requirements & any accessorial charges that arise.

Returns

We will accept returns on many of our products only with a return authorization number (call or email for this number). All returns must be made within 10 days of receipt of goods. Customer is responsible for the return shipping with proper packaging. There is a 25% restocking fee for all returned items. We will not accept returns of used, discounted or discontinued items under any circumstance. There are no returns on custom orders including custom sizes, cut lengths/rolls.

Typographical Errors

Fastener Line recognizes that there may from time to time be typographical errors within product specifications, sizes, and pricing. In the event of a pricing error, customer will be contacted with changes. Fastener Line reserves the right to cancel or amend any order due to any such error.

Price Changes

Due to the constant variability of all outside factors, Fastener Line reserves the right to change any and all pricing at its sole discretion on its Web site.

Online Security

We are a trusted PayPal partner site, and for the benefit of our customers, all payment processing occurs on the PayPal secure site.

Purchase Orders

Purchase orders are accepted for all purchases with prior approval. Please contact our customer service department at (269) 290-1205 or email us at email@fastenerline.com

Privacy Policy

Fastener Line may collect information about our customers including name, address, email, and phone numbers. We keep all our customer information safe and secure. All information is kept strictly for in-house use only.

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